Track my parcel
Wondering where your parcel is? Enter your tracking ID below and check where your parcel is:
If you are experiencing issues tracking your plushie please use this link: https://global.cainiao.com/. You can always contact us via email at firstname.lastname@example.org if you would like help tracking your parcels.
Please bear in mind shipping usually varies from 5 to 30 business days after the processing time (1-4 days). However, as we expand and grow as a brand and business, our number one priority is reducing shipping times!
Please understanding that there may be delays at customs depending on the country and person handling your parcel. We apologise in advance if your parcel is held at customs, but we cannot do anything about it as they have their own regulations to ensure all parcels are safe before being handed over to your local courier (USPS, Royal Mail, Canada post, Australia Post, etc).
Important COVID-19 Notice
First and foremost, we would like to say a massive thank you to each and every one of you for supporting Kawaiies through this epidemic over the past few weeks. It's been a battle, but we're pushing through and trying our best to deliver your plushies to you.
For those wondering where their plushie is, please continue to be patient as we do not have an estimate as to when they will arrive. However, we would like to reassure you that your plushie has been dispatched and is well on their way to you. The reason why we cannot provide you with an accurate time frame is because the impact of the virus is dependent on the number of cases in your country and the workforce at your local postal services. If fewer people are working at your local courier and more people are ordering online then you can imagine the pressure the staff are currently under. This imbalance is disrupting tne entire distribution line and therefore delivery times worldwide.
Thank you in advance for understanding the situation we are currently in. We hope that you and your loved ones are safe and healthy, and spending quality time together. Together as one let's conquer through these uncertain times and reach the other side with hope and prosperity!